As part of the distribution relationship for the Italian territory of Libelium products and support activities for its customers, SIDeA has achieved the qualification of ATS for Italy.  

Libelium has launched a new exclusive certification program for selected members from its distribution channel that allows them to act as an Authorized Technical Service (ATS) in their geographical area.

Libelium’s ATS certification authorizes the distributor to act as a delegated technical service so that the distribution company can directly resolve RMA cases with its customers without the need for the products to be sent to Spain for repair (except in exceptional cases).

Being an Authorized Technical Service in a geographical area means greater agility in response times, lower management costs, better customer experience and offering a proximal service that will always improve business opportunities.  

SIDeA will, therefore, be able to open and close the devices keeping the product guarantee with the advantages it offers to the customers  who, for example, may request the subsequent improvement of different radios than those initially requested or the extension with new probes.